SunGardHE Summit: Emergency Communications

(Notes from SunGardHE Summit on Tuesday, April 15)

Western Washington University shares emergency communications site and processes.

WWU partners with Pier Systems for emergency communication via web pages, email, text messages, voice and text-to-voice. Also important, the system includes inquiry management tools. The emergency system has templated emergency messages with prior approval channels in place. The messaging system is dependent upon student extracts from the student information system which must be refreshed periodically.

The same system is used for ongoing university communications which includes media databases for news distribution.

All systems are hosted by Pier Systems at a remote site outside of the region.