Giving Credit to Netflix

I still remember the days when a service interruption (e.g., phone, newspaper, internet service) meant calls to a business office to attempt getting a credit applied. Of course the time spent trying to get a credit on your account cost more than the small amount I hoped to get back.

Apology in an email from NetflixNetflix jogged these frustrating memories by completely usurping the service outage experience with stellar customer service. Not only did they own up to the responsibility for the outage (I had no idea of the cause) but Netflix also jumped ahead of me by offering a credit to my account. Netflix even let me know when it would be applied — most companies seem to take forever crediting your account.

It’s too bad I don’t have to recall that far back for a taxing credit-deserving experience with other companies.